Researcher Privacy Policy

Last Updated: November 11, 2023

Humanify Technologies Pvt Ltd. (“Humanify,” “Company,”, “we”, “us”, “our”) owns and operates a web browser and mobile platform, hosted on" and available via a mobile application "Explorastory", (“App”, “Platform” “Explorastory”)

Humanify is a remote research platform that connects Humanify and other companies or businesses (each a “Researcher”, “you”) to post opportunities for individuals (“Respondent”) to participate in research projects and surveys (“Projects”).

Your privacy and security is our priority. Please read this Privacy Notice ("Privacy Notice") carefully to understand how we handle your personal information. Your use of this Platform is subject to you giving us your consent to collecting, handling and processing your personal data in accordance with this Notice. In case you wish to explore our Platform, please confirm your acceptance to this Notice by clicking the button "I have read and agree" prompt when displayed

For a comprehensive understanding on the purpose of collection of data from you, and need for retaining such information, please read this Privacy Notice in conjunction with the terms and conditions governing the product / services availed by you.

1. Our Guiding Principles

We will comply with applicable data protection and privacy laws. The data we hold about you is:

  1. Used lawfully, fairly and in a transparent way;
  2. Collected only for valid purposes set out in this Privacy Notice, and not used in any way that is incompatible with those purposes;
  3. Relevant and limited only to the purposes set out in this Privacy Notice.
  4. Accurate and kept up to date, based on the updates you provide us;
  5. Kept only as long as necessary for the purposes set out in this Privacy Notice; and
  6. Kept securely.
2. Who does this notice apply to?
  1. Applies to all your data processed by Humanify in the context of the services provided over the Platform; any reference to 'you' or 'your' includes any individuals that are operating your account on your behalf on the Platform. We assume that representatives providing information about you to us are doing so in compliance with applicable law and with the consent of such individuals
  2. Individuals who contact us for details regarding the products on the Platform, including via our customer care team, social media handles, chat bots, telephones, email, or any other method used for correspondence.
3. What information do we collect?

Below is some information about the categories of information we collect about you:

  1. Registration information that is required to create an account and/ or login IDs, which includes data points sch as email, company name and password;
  2. Project related data such as Project name, screener data, parameters for research, scope of Project, etc.
  3. Purchasing and transactional data for payments processed via our Platform and/or submitted via our Platform, including the bank account number, PAN number, credit/debit card number, the expiration date of the credit/debit card and/or your email and postal addresses for billing and notification, etc. (“Payment Information”);
  4. When you initiate a transaction, you authorize Humanify to provide its Payment Information to third parties so Humanify can complete the payment transaction. You may need to provide additional information to verify your identity before completing the payment transaction (such information is included within the definition of Payment Information);
  5. Information that you submit or input in to our systems through completion of forms, information about your use of our email and IT systems (including system IDs, device IDs, log on data, subscription data, IP address, meta data, mobile operating system), log-in data of mobile applications accessed via the Platform (such as payment portals, bank accounts, credit rating profiles, etc.), geolocation, preferred language, information obtained through the time, frequency and duration exploring products, usage information and analytics, and market research;
  6. Information that you've provided to us in order to avail a product from the Platform.
4. Anonymized data
  1. We reserve the right to create and use anonymous information-information that cannot reasonably identify you or your device or as otherwise defined by applicable law-for any purpose and to disclose such information to third parties in our sole discretion. This information cannot be trailed to identify you. It would be maintained in an aggregate format and does not contain information which can be used to reveal your identity. It is used to enhance the experience of users on our Platform, troubleshoot problems, update functionalities, determine characteristics of the users as a whole, determine preferred products / services and trends of the market, and co-operate with law enforcement agencies, if required.
5. How do we collect your information?
  1. We will receive most of this information from you directly when you submit such information on the Platform; request for details; prompt a call request; correspondence with us through the Platform; emails to us, telephone call records, including those made using contact number apart from your contact number registered with us.
  2. Certain information is derived from data driven insights of your usage of the Platform. To clarify, this includes your clicks, time spent on the Platform, chronology of features accessed, nature of products/ services browsed, screenshots, web browser used, time and day of visiting the Platform, cookies, analysis of user behavior, etc.
  3. If you fail to provide certain information when requested, we may not be able to perform the contract we have entered with you, we may be prevented from complying with our legal requirements, and you might not be able to use certain features of the Platform, including subscribing to any services / products.
6. What do we use your information for?

We will collect, use and store your information for a number of purposes which fall into the following broad categories:

  1. Facilitating your access to our Platform;
  2. Contract fulfillment;
  3. Connecting you to Respondents;
  4. Improve our Platform and enhance user experience;
  5. Contact you via email;
  6. Customer service and grievance redressal;
  7. Verifying your identity;
  8. Transcribe interviews and/or videos;
  9. Analyze use of the Platform;
  10. For internal business purposes
  11. Ensure network and information security, including preventing unauthorised access to our computer and electronic communications systems and preventing malicious software distribution;
  12. Protect the rights, property or safety of the Company, our employees or other persons;
  13. Compliance with any procedures, laws, regulations, government directives, court orders, and statutory body's directives, which apply to us;
  14. Establishing, exercising or defending our legal rights and preventing fraud
7. Who do we share your information with?

We may share your data with third parties including third party service providers, where we are lawfully permitted to do so and in relation to the purposes set out under Section 7 above. To the extent practicable, we obligate third parties to accord your data the level of protection maintained by us, respect the security of your data, and treat it in accordance with the law. Listed below are the nature of entities your data is shared with:

  1. Potential Respondents for a particular Project;Information Technology service providers – To secure our networks, systems, computer resources, databases, etc.;
  2. We may use vendors to perform certain services on our behalf, such as hosting the Platform, designing and/or operating the Platform's features, tracking App or website analytics, and collecting mobile sensor data. We may provide these vendors with access to certain of your information to carry out the services they are performing for us.;
  3. We may disclose your information to third party advertising networks or others in order to tailor and serve advertisements regarding the Platform to you
  4. We may access, use, preserve, transfer and disclose your information including disclosure to third parties: (i) to satisfy any applicable law, regulation, governmental requests or legal process if in our good faith opinion such is required or permitted by law, including to meet national security or law enforcement requirements; (ii) to protect and/or defend our agreements with our Users and our policies, including investigation of potential violations thereof; (iii) to protect the safety, rights, property or security of the Platform, Humanify or any third party; and/or (iv) to detect, prevent or otherwise address fraud, security or technical issues. Such disclosures may be carried out without notice to you.
  5. We may disclose your Information to our parent, subsidiaries and affiliates for internal reasons. We also reserve the right to disclose and transfer all such Information: (i) to a subsequent owner, co-owner or operator of the Platform or applicable database; or (ii) in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our equity and/or assets or other corporate change, including, during the course of any due diligence process.
  6. The Platform may permit you or the Respondents to submit ideas, photographs, videos, writings, pictures, data, questions, comments, suggestions or other feedback in a forum available to the public; this information will become publicly available. Humanify is not responsible for the use or misuse of any such content.
  7. Any other entities to whom we are instructed to share such information by you;
  8. Any other entities that request for such information from us, with your prior consent;
  9. To satisfy any applicable law, regulation, subpoenas, governmental requests or legal process in good faith.
9. Restrictions on use of personal information by third parties
  1. Any third parties with whom we share your information are limited (by law and/or by contract) in their ability to use your information and the purposes for which they use it. In respect of thirdparty service providers who are processing data on our behalf, we only permit them to process data for specified purposes and in accordance with our instructions in consistent with Privacy Notice and applicable laws.
  2. Other than as we have set out in this Privacy Notice, we will not share your information with any third party without notifying you and/or obtaining your consent.
10. For how long do we keep your information?
  1. We may retain your data with us for no longer than is required for purposes for which the information may lawfully be used or is otherwise required under any other law for time being in force and delete/destroy it after that time, except where we need to keep any information to comply with regulatory requirements, legal obligations, resolve disputes, pursue or defend any claims or to enforce our agreement.
  2. If your account is closed due to the expiry of the term of the contract, or your account is terminated, your data, if any, and payment Information will be generally deleted within 30 days or within the time required by applicable law. However, we may retain your certain information even after you have deleted your account, if retention is necessary to comply with our legal obligations, to prevent fraud and abuse, to enforce our privacy policy and terms & conditions, to anonymize your data, to aggregate your data with other data, or to retain past project data and analysis.
  3. In some circumstances we may anonymize your personal data so that it can no longer be associated with you, in which case we may use such information without further notice to you.
11. What Are Our Legal Bases for processing your Information?

Our legal bases for processing your information are as follows:

  1. In order to enable us to develop our customer relationships, study how customers use our products and services, develop our business and inform our marketing strategy;
  2. In order to perform a contract with you;
  3. In order to comply with certain legal obligations that we may have, such as:
    1. to protect the rights and safety of our customers;
    2. to comply with court orders, enforcement actions by regulators or any other legal proceedings
    3. to pursue any remedies available to us or limit damages that we may suffer;
    4. to respond to requests from public and governmental authorities, including public and governmental authorities;
    5. to comply with any other relevant aspects of applicable laws from time to time, including applicable laws in all relevant jurisdictions.
12. Your rights

We will comply with applicable data protection and privacy laws. The data we hold about you is:

  1. You have certain rights in relation to your personal information that we collect about you. In certain circumstances, you have the right to request that we:
    1. inform you about the categories of personal information we collect or disclose about you;
    2. the categories of sources of such information;
    3. the business or commercial purpose for collecting your personal information;
    4. and the categories of third parties with whom we share/disclose personal information.
  2. In certain circumstances, you have the right to request that we
    1. provide access to and/or a copy of certain personal information we hold about you.
    2. restrict or object to certain processing of personal information.
    3. delete certain personal information we have about you.
    4. withdraw consent (though such actions may not have retroactive effect).
    5. update any of your personal information which is out of date or incorrect or incomplete; and
    6. withdraw any personal information which we hold about you
  3. The exercise of such rights may impact the services availed by you going forward. However, these would not impact any past services provided to you by us. We will consider all such requests and provide our response within a reasonable time frame. Please note, however, that certain personal information may be exempt from such requests to comply with a legal obligation.
  4. To access your information or to exercise any other rights, we may require necessary information to confirm your identity as a security measure to ensure that your personal information is not disclosed to any other person who has no right to receive it.
  5. In addition to the rights above, you have the right to lodge a complaint with the relevant supervisory authority. However, we encourage you to contact us first, and we will do our very best to resolve your concern.
13. How do we keep your information protected?
  1. Humanify is committed to protecting your personal data from loss, misuse, disclosure, alteration, unauthorized access and destruction and takes all appropriate precautions to safeguard the confidentiality of your information. While we limit access of your data to third parties, since the transmission of information over the internet is not completely secure, you acknowledge that we cannot guarantee the security of your information transmitted to us over the internet. Any such transmission is at your own risk. Once we have received your data, we will use strict procedures and security features to prevent unauthorized access.
  2. Where we have given you or have chosen a password which enables you to access any account with us, you are responsible for keeping this password confidential.
  3. We have put in place physical, electronic, and procedural measures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
  4. If you have sufficient reason to believe your data, has been compromised, or there has been a breach of security due to a cyber security incident, you may write to our Grievance Officer immediately at the contact details mentioned below, so that we may take suitable measures to either rectify such a breach, including informing regulatory authorities.
14. Researcher data collected by you
  1. You may collect data from the Researchers using the Platform, will may include personal data relating to the Researchers. You will be responsible for the use and privacy relating to such data that you collect. You undertake that you will abide by all the relevant laws in all applicable jurisdiction while handling and using such Researcher data, and that Humanify will not be responsible for any data breach or non-compliance of any laws by you regarding such Researcher data
  2. You undertake that you will not share any Researcher data with any entity/ person other than with the express consent of the Researcher. Humanify will not be responsible or legally liable for the data that you share regarding the Researcher obtained via the Platform.
15. Information relating to Children
  1. The Platform is not intended for use by children under 13 years of age (or in the EU, children under the age of 16 years of age), and we do not knowingly collect personal information from children under 13 (or in the EU, under the age of 16 years of age) without the direct involvement of the minor's parents or guardians.
  2. If we learn that we have collected or received Personal Information from a child under 13 or Personal Data from a child in the EU under the age of 16 without parent or guardian consent without legally-valid consent or other legal basis, we will take reasonable steps to delete that information.
  3. If you believe that we might have any Personal Information from or about a child under 13 or Personal Data from a child in the EU under the age of 16, please contact us as provided in the "Contact Us" section below
16. Third party websites
  1. You may, from time to time, during your use of our Platform, access links to or other websites operated by third parties (e.g., the regulated entity’s website). Please note that this Privacy Notice only applies to the information that we collect from or about you and we cannot be responsible for information collected and stored by third parties. Third party websites have their own terms and conditions and privacy policies, and you should read them carefully before you submit any information to these websites. We do not endorse or otherwise accept any responsibility or liability for the content of such third-party websites or third-party terms and conditions or policies.
17. Grievance Officer

We have appointed a Grievance Officer to address any discrepancies or grievances arising from compliance with this Privacy Notice. If you have any questions about this Privacy Notice or how we handle your personal information or wish to exercise your rights, contact the Grievance Officer as set out below:

Address: A55, Nandjyot Industrial Estate, Safed Pool, Saki Naka, Andheri (E), Mumbai 400072,


18. Governing Law

This Privacy Notice is governed by the laws prevailing in India. You may seek a remedy in accordance with the terms of your contract with Humanify through the courts in Mumbai, Maharashtra, India, who shall have jurisdiction with regard to this Privacy Notice, if you believe your rights have been breached.

19. Changes to our Privacy Notice

Any changes we make to our Privacy Notice in the future will be posted on the Platform and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes. If a change requires your consent, we will notify you and obtain your consent for the same. If you continue to use the Platform after such change is in effect, you will be deemed to have consented to it.

20. Contact us

If you have any questions about: (a) access to your information; (b) the collection, use, management or disclosure of your information; or (c) this Privacy Policy, you can contact us by mail or e-mail as follows